Terms of Service

1. Introduction; Acceptance of These Terms

1.1 These Terms of Service (these "Terms") are a binding legal agreement between you and Yirental Inc., together with its subsidiaries and affiliates ("Yirental," the "Company," "we," "us," or "our"), governing your access to and use of our websites, including www.yirental.com, our mobile applications, and the services, features, and content we make available through them (collectively, the "Services").

1.2 The Services consist of two distinct lines of business: (a) the "Marketplace Platform" — an online venue on which property owners, landlords, property managers, and authorized subtenants ("Landlords") may advertise residential rental properties and rooms, and prospective tenants and roommates ("Renters") may search listings and communicate with Landlords; and (b) "Managed Stay Services" — short-term rental and vacation-stay services at residential properties throughout the United States that Yirental operates or manages ("Managed Properties"), including properties that Yirental leases from the underlying owner under a master lease and properties that Yirental manages on the owner's behalf, whether a stay is booked through the Services or through a third-party booking channel.

1.3 By accessing or using the Services in any manner, directly or indirectly (including through any API or automated means), or by completing a Booking, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use the Services.

1.4 IMPORTANT: SECTION 17 OF THESE TERMS CONTAINS A BINDING INDIVIDUAL ARBITRATION PROVISION AND A WAIVER OF CLASS ACTIONS AND JURY TRIALS. IT AFFECTS HOW DISPUTES BETWEEN YOU AND YIRENTAL ARE RESOLVED. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS AS DESCRIBED IN SECTION 17.6.

1.5 Supplemental terms — including any Owner Agreement (defined below), Booking confirmations, house rules, and listing-specific policies presented at or before checkout — are incorporated into these Terms by reference. If a supplemental term conflicts with these Terms, the supplemental term controls for its subject matter — except that Sections 15 through 18 of these Terms (disclaimers, limitation of liability, dispute resolution, and governing law) control over any conflicting supplemental term.

2. Definitions

"Booking" means a confirmed reservation of a Managed Property for a Stay. "Guest" means any person who makes a Booking or occupies a Managed Property during a Stay, and "Primary Guest" means the adult who makes the Booking and is responsible for the reservation. "Listing" means the advertisement of a property on the Services or on an OTA. "Owner" means the legal owner of a Managed Property and, where Yirental acts as property manager, Yirental's principal. "Owner Agreement" means a separate written management agreement, master lease, or similar agreement between an Owner and Yirental. "OTA" means a third-party online travel agency or booking channel, such as Airbnb, Vrbo, Booking.com, or Expedia. "Stay" means the period of occupancy under a Booking. "Total Stay Cost" means the total amount actually paid for a Booking, including rent, fees, and taxes.

3. Eligibility; Accounts; Verification

3.1 You must be at least 18 years old and able to form a binding contract to use the Services. To make a Booking, the Primary Guest must be at least 21 years old (or such higher minimum age as stated in the Listing) and must be present at the Managed Property for the duration of the Stay.

3.2 You agree to provide accurate, current, and complete information when creating an account, to keep it updated, and to safeguard your credentials. You are responsible for all activity under your account. You may maintain only one account, and you may not transfer your account to any other person.

3.3 We may, directly or through third-party providers, verify your identity — including by requesting a government-issued photo ID and related verification information as disclosed at the time of collection — and screen users and Guests against fraud, sanctions, and, where permitted by applicable law, criminal or sex-offender registries. Where such screening constitutes a consumer report, we will comply with the Fair Credit Reporting Act and analogous state laws. We may decline, suspend, or cancel any account or Booking based on the results of verification or screening, consistent with applicable law, including fair-housing laws.

3.4 We may suspend or terminate your account or access to the Services for breach of these Terms, suspected fraud, or risk to other users, Owners, Guests, properties, or Yirental.

4. The Marketplace Platform

4.1 Venue only. Except with respect to Managed Properties, Yirental is an online venue. Yirental is not a party to any lease, sublease, or other rental transaction between Landlords and Renters; is not a real estate broker or agent of any user (unless expressly stated in writing for a specific licensed service); and does not own, operate, inspect, or endorse properties listed by Landlords. Content posted by users does not represent the views of Yirental, and we do not guarantee its accuracy, authenticity, or legality.

4.2 Landlord obligations. Each Landlord represents and warrants that: (a) it has the legal right and all necessary authorizations to list the property — including, for sublease listings, the property owner's or master landlord's authorization; (b) its Listings are accurate, current, and not misleading; and (c) it will comply with all applicable laws, including rental licensing and registration requirements, habitability standards, security-deposit laws, and federal, state, and local fair-housing laws. Landlords are solely responsible for their Listings and rental transactions.

4.3 Renter responsibilities. Renters are responsible for independently verifying listing details and the identity of counterparties before entering into any transaction. We strongly recommend documenting any tenancy in a written lease agreement. Transactions concluded outside the Services are undertaken at the parties' own risk, and Yirental has no obligation to mediate or resolve disputes between users, although we may offer assistance in our discretion.

4.4 Fair housing. Listings and user conduct must comply with the federal Fair Housing Act and applicable state and local anti-discrimination laws. Listings that discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, familial status, disability, source of income, or any other protected characteristic are prohibited and will be removed.

4.5 Content moderation. We have the right, but not the obligation, to review, screen, and remove any user content. If you believe content on the Services is inaccurate, infringing, or unlawful, please report it to team@yirental.com; we will review substantiated reports promptly and will cooperate with lawful investigations.

5. Managed Stay Services — Relationship of the Parties

5.1 Yirental provides Managed Stay Services either (a) on its own behalf, including as lessee of the Managed Property under a master lease with the Owner, or (b) as agent and representative of the Owner, in which case the Owner is Yirental's principal. In either case, your Booking is a contract between you and Yirental (acting for itself or, where applicable, as agent of the Owner), and not a contract between you and the Owner directly. The Yirental entity responsible for your Booking will be identified in your Booking confirmation.

5.2 A Booking grants you only a limited, non-exclusive, revocable license to occupy the Managed Property for the duration of the Stay. A Booking is not a lease, does not create a tenancy or any other property interest, and confers no right of renewal or holdover. If you fail to vacate at the end of the Stay, you will be charged up to two times the nightly rate for each 24-hour holdover period, plus any relocation costs actually incurred for displaced incoming Guests, and Yirental may pursue all removal remedies available under applicable law. For Stays of 30 or more nights, additional terms may apply and will be presented before booking.

5.3 If you book a Managed Property through an OTA, the OTA's terms and conditions also apply to your Booking. To the extent the OTA processed your payment, the OTA's payment, cancellation, and refund terms control in the event of a conflict with these Terms.

6. Bookings, Pricing, and Payment

6.1 The total price for a Booking — including the nightly rate, cleaning and other disclosed fees, applicable taxes, and any guest service fee — will be displayed before you pay. Any guest service fee is earned when the Booking is confirmed and is non-refundable except as required by law or as expressly stated in the applicable cancellation policy.

6.2 You authorize us (and our payment processors) to charge your payment method for all amounts due. If payment plans or installments are offered, failure to pay any installment when due may result in cancellation of the Booking under the applicable cancellation policy. Payments are processed by third-party payment processors and are subject to their terms and privacy policies.

6.3 You authorize us to charge the payment method on file for amounts you owe under these Terms — including unpaid rent or fees, amounts due under Section 9 (Damage), and fines or penalties assessed against Yirental or the Owner as a result of your conduct — after we provide you an itemized written statement.

6.4 Where required by law, Yirental will collect applicable occupancy, lodging, and similar taxes on Bookings and remit them to the relevant tax authorities. You remain responsible for any taxes that we are not required to collect.

6.5 If you initiate a chargeback in bad faith with respect to amounts properly charged under these Terms, you will be liable for the disputed amounts together with our reasonable costs of collection, including attorneys' fees where permitted by law.

7. Cancellations, Refunds, and Changes

7.1 The cancellation policy displayed in the Listing and at checkout governs your Booking (for example, Flexible, Moderate, Firm, Strict, or Non-Refundable tiers, each with the refund schedule stated at checkout). Please review it before booking.

7.2 If Yirental cancels your Booking or the Managed Property becomes unavailable — for example, due to safety concerns, casualty, necessary maintenance, loss of a required permit or other regulatory action, a change in ownership of the property, or an inadvertent double-booking — we will offer you, at your election where practicable, a reasonably comparable substitute property or a refund (a full refund, including any guest service fee, if before check-in, or a pro-rated refund of unused nights if during a Stay). To the maximum extent permitted by law, such substitute or refund is your sole and exclusive remedy for cancellation by Yirental.

7.3 Except as required by applicable law, no refund is due for events outside our reasonable control, including weather conditions, natural disasters, epidemics, government actions, utility outages, or travel disruptions; provided that if a government-mandated evacuation order closes the Managed Property during your Stay, you will receive a pro-rated refund of unused nights. We strongly recommend that Guests purchase travel insurance.

7.4 No refunds are provided for no-shows, late arrivals, or early departures unless the applicable cancellation policy states otherwise.

8. Guest Conduct; House Rules

8.1 The Primary Guest is responsible for the conduct of all occupants and visitors during the Stay, and all adult occupants are jointly and severally liable under these Terms. The Primary Guest must provide an accurate count (and, where requested, names) of occupants.

8.2 Unless the Listing expressly provides otherwise: (a) occupancy may not exceed the maximum stated in the Listing; (b) parties and events are prohibited without Yirental's prior written approval; (c) quiet hours stated in the Listing or imposed by local ordinance must be observed; (d) smoking and vaping are prohibited indoors; (e) pets are permitted only if allowed by the Listing and any applicable pet fee is paid (service animals are accommodated as required by law); (f) commercial photography and filming are prohibited without our prior written consent; and (g) Guests must comply with all applicable laws and any HOA or building rules disclosed in the Listing or house rules.

8.3 Managed Properties may be equipped with exterior security cameras, smart locks, and noise-level monitoring devices, as disclosed in the Listing. We do not permit cameras inside the interior of Managed Properties. Tampering with or disabling any monitoring, safety, or smoke/carbon-monoxide device is a material breach of these Terms and may result in immediate termination of the Stay and removal without refund.

8.4 For violations of this Section 8, we may charge the reasonable fees disclosed in the Listing or house rules (for example, unauthorized-guest, unauthorized-pet, smoking-remediation, or excessive-cleaning fees), pass through any government, utility, or HOA fines caused by your conduct, and/or terminate the Stay and remove occupants without refund in the case of material violations, illegal activity, or risk to persons or property.

9. Damage; Security Deposits; Damage Waiver

9.1 The Listing will state whether a refundable security deposit or a non-refundable damage-waiver fee applies. Where a damage waiver applies, it covers accidental damage to the Managed Property up to the stated limit, subject to stated exclusions (such as intentional damage, gross negligence, damage resulting from parties, smoking, or unauthorized pets, missing items, and excessive cleaning).

9.2 You are responsible for all damage, loss, and excessive cleaning attributable to you or your occupants, invitees, or pets that exceeds or is excluded from any damage waiver. You must report any damage before checkout. We will provide an itemized statement of any claimed damages and, where a deposit was collected, return the balance within the timeframe required by applicable law. You authorize us to charge your payment method on file for documented amounts due under this Section.

10. Property Condition; Maintenance; Access

10.1 We will provide the Managed Property in a condition substantially consistent with the Listing. You must inspect the property on arrival and promptly report any defect or malfunction, and you must allow us a reasonable opportunity to cure. Immaterial defects do not entitle you to cancel or receive a refund.

10.2 Unless expressly stated in the Listing, we make no representation that a Managed Property has been retrofitted for accessibility. Shared amenities (such as pools, gyms, and elevators in shared buildings) may be maintained by third parties and outside our control.

10.3 We (and our authorized service providers) may enter the Managed Property at reasonable times with reasonable notice to inspect, clean, maintain, or repair it, and may enter without notice in an emergency threatening persons or property, and as otherwise permitted by law.

10.4 We warrant habitability of Managed Properties to the extent required by applicable law. If a Managed Property is uninhabitable, the remedies in Section 7.2 apply.

11. Property Owner Terms

11.1 Owners participate in Managed Stay Services under a separate Owner Agreement, which governs, among other things: the structure of the engagement (management or master lease); the scope of Yirental's authority (including setting and dynamically adjusting rates, creating and distributing Listings on the Services and OTAs, communicating and transacting with Guests, coordinating cleaning and maintenance, and approving repairs up to agreed cost thresholds); fees, rent, revenue shares, payouts, and statements; and term, termination, exclusivity, and treatment of confirmed future Bookings. If these Terms conflict with an Owner Agreement, the Owner Agreement controls as between Yirental and the Owner.

11.2 Each Owner represents and warrants that: (a) it owns the property or otherwise has full authority to enter into the Owner Agreement; (b) short-term rental of the property is lawful, and the Owner will cooperate in obtaining and maintaining all required permits, licenses, and registrations (which Yirental may assist with or manage where agreed); (c) the property complies with applicable HOA and building rules; (d) the Owner maintains property insurance appropriate for short-term rental use as specified in the Owner Agreement; and (e) the Owner is responsible for taxes on its own income.

11.3 The Owner grants Yirental a license to photograph the property and to use, reproduce, and display such content and property information to market the property on the Services and on OTAs, as further described in the Owner Agreement.

11.4 Owner personal use of a Managed Property is governed by the Owner Agreement. Confirmed Bookings must be honored, including following termination of an Owner Agreement, as provided therein.

12. Intellectual Property; User Content; Copyright Policy

12.1 "Yirental" and our logos are trademarks of Yirental Inc. and are protected by law. The Services and their content (excluding user content) are owned by Yirental or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for their intended purpose. You may not copy, scrape, harvest, frame, or create derivative works from the Services or their data, or use them to train machine-learning or artificial-intelligence models, without our prior written consent.

12.2 You retain ownership of content you submit ("User Content") and represent that you own or have all rights necessary to post it, that it is accurate and lawful, and that it does not infringe any third party's rights. You grant Yirental a worldwide, non-exclusive, royalty-free, sublicensable license to host, use, reproduce, modify (for formatting), publicly display, and distribute your User Content for the purposes of operating, providing, and marketing the Services. Reviews and similar public contributions may remain visible after account closure but will be de-attributed as described in our Privacy Policy. We may remove or restrict User Content at our discretion, including content reported as inaccurate or unlawful.

12.3 We respond to copyright infringement notices under the Digital Millennium Copyright Act. Notices and counter-notices may be sent to our copyright agent at team@yirental.com, or by mail to Yirental Inc., Attn: Copyright Agent, 1700 Westlake Ave. N, Suite 200, Seattle, WA 98109. We will terminate repeat infringers' accounts in appropriate circumstances.

12.4 If you provide feedback or suggestions, we may use them without restriction or obligation to you.

12.5 When sharing or citing content from the Services, you must do so accurately and in good faith, without misrepresenting its source or meaning. You are responsible for your own use of shared content, and reproduction of Services content for unlawful purposes or in a manner that harms Yirental or others is prohibited.

13. Prohibited Uses

You agree not to: (a) violate any applicable law or regulation, or use the Services to facilitate unlawful activity; (b) post false, misleading, or discriminatory Listings or content; (c) infringe others' intellectual-property, privacy, or publicity rights; (d) harass, threaten, or defraud other users; (e) use another user's personal information for any purpose other than a contemplated rental transaction, including marketing; (f) circumvent the Services or applicable fees by soliciting users you met through the Services to transact off-platform in order to avoid fees; (g) use bots, scrapers, or other automated means to access the Services, or interfere with their security or operation; (h) impersonate any person or misrepresent your affiliation; (i) introduce malware or other harmful code; or (j) resell or commercially exploit the Services except as expressly permitted.

14. Third-Party Services and Links

The Services may link to or interoperate with third-party websites and services, including OTAs, payment processors, identity-verification providers, and insurers. We are not responsible for third-party services, and your use of them is governed by their own terms and privacy policies.

15. Disclaimers; Assumption of Risk

15.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND WE DISCLAIM ALL WARRANTIES NOT EXPRESSLY STATED IN THESE TERMS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND NON-INFRINGEMENT. NOTHING IN THIS SECTION LIMITS ANY WARRANTY OR RIGHT THAT CANNOT BE DISCLAIMED UNDER APPLICABLE LAW, INCLUDING ANY NON-WAIVABLE WARRANTY OF HABITABILITY.

15.2 We do not control the conduct of users, Guests, Landlords, Renters, or Owners. Identity verification and screening are limited checks and are not an endorsement or guarantee of any person.

15.3 Stays involve inherent risks — including those associated with pools, hot tubs, natural bodies of water, docks, stairs, balconies, fireplaces, wildlife, and recreational equipment. To the maximum extent permitted by law, you knowingly and voluntarily assume these inherent risks, and you are responsible for supervising minors in your party at all times. Aquatic features are unsupervised; no lifeguard is on duty.

16. Limitation of Liability; Indemnification

16.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YIRENTAL AND THE OWNERS, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS, WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, ARISING OUT OF OR RELATING TO THE SERVICES OR ANY STAY.

16.2 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF OR RELATING TO A BOOKING OR STAY WILL NOT EXCEED THE TOTAL STAY COST OF THE BOOKING AT ISSUE, AND OUR AGGREGATE LIABILITY FOR ALL OTHER CLAIMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO YIRENTAL IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM AND (B) ONE HUNDRED U.S. DOLLARS (US $100).

16.3 The exclusions and limitations in this Section 16 do not apply to liability that cannot be limited under applicable law, including liability for gross negligence, willful misconduct, fraud, or death or personal injury to the extent such limitation is prohibited.

16.4 You will defend, indemnify, and hold harmless Yirental, the Owners, and their respective officers, directors, employees, and agents from and against claims, liabilities, damages, and expenses (including reasonable attorneys' fees) arising out of or relating to: your breach of these Terms; your User Content; your use of the Services; your (or your occupants') acts or omissions during a Stay; or your violation of law or third-party rights — except to the extent caused by our gross negligence or willful misconduct.

17. Dispute Resolution; Binding Arbitration; Class Action Waiver

17.1 Informal resolution first. Before filing any claim, you and Yirental agree to try to resolve the dispute informally. Either party must send the other a written notice describing the dispute and the relief sought (to us: team@yirental.com, subject "Dispute Notice," or by mail to the address in Section 21). The parties will negotiate in good faith for 60 days from receipt of the notice, which is a precondition to initiating arbitration or litigation.

17.2 Binding arbitration. Except as provided in Section 17.3, any dispute arising out of or relating to these Terms, the Services, or a Stay will be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, before a single arbitrator. The Federal Arbitration Act governs this Section. The arbitration will take place in the county where you reside, or another location mutually agreed by the parties, consistent with the AAA Consumer Arbitration Rules; hearings for claims of US $25,000 or less may be conducted by videoconference or on the documents.

17.3 Exceptions. Either party may (a) bring an individual claim in small-claims court, or (b) seek injunctive or other equitable relief in court for infringement or misuse of intellectual-property rights or unauthorized access to the Services.

17.4 Class action and jury waiver. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING, AND EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL. The arbitrator may not consolidate claims of more than one person, except that if 25 or more similar coordinated demands are filed, the parties will cooperate in batching procedures under applicable AAA rules or as mutually agreed.

17.5 Fees. Arbitration fees will be allocated under the AAA Consumer Arbitration Rules. For claims of US $10,000 or less, Yirental will pay the filing and arbitrator fees unless the arbitrator finds the claim frivolous. Each party bears its own attorneys' fees except where applicable law provides otherwise.

17.6 Opt-out. You may opt out of this arbitration agreement by sending written notice within 30 days after first accepting these Terms to team@yirental.com with the subject "Arbitration Opt-Out," including your name, account email, and a statement that you opt out of arbitration. Opting out does not affect any other provision of these Terms.

17.7 Delegation; severability. The arbitrator decides all threshold questions of arbitrability, except that a court will decide the enforceability of the class action waiver. If the class action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court, and the remainder of this Section remains in effect.

18. Governing Law; Venue

18.1 These Terms are governed by the laws of the State of Washington, without regard to conflict-of-laws rules, except that the Federal Arbitration Act governs Section 17. Nothing in these Terms deprives you of mandatory consumer protections, or of property-related statutory rights under the law of the state where a Managed Property is located, to the extent those protections apply to you and cannot be waived.

18.2 Any claim not subject to arbitration will be brought exclusively in the state or federal courts located in the State of Washington, and the parties consent to personal jurisdiction there, except that actions relating to possession of a Managed Property may be brought where the property is located.

19. Changes to These Terms

19.1 We may modify these Terms from time to time. For material changes, we will provide at least 30 days' advance notice by email to the address associated with your account or by prominent in-app or on-site notice before the changes take effect. Non-material changes are effective upon posting with an updated "Last Updated" date.

19.2 Your continued use of the Services after the effective date constitutes acceptance of the modified Terms. If you do not agree, you must stop using the Services before the effective date. Material changes to Section 17 (Dispute Resolution) will not apply to disputes for which either party has already provided a Dispute Notice, and you may reject such changes within 30 days of notice, in which case the prior version of Section 17 continues to apply to you.

20. Term; Termination; Survival

These Terms apply for as long as you use the Services. You may close your account at any time. We may suspend or terminate your access as described in Section 3.4. Sections that by their nature should survive termination — including Sections 6.3, 6.5, 8.4, 9, 12, and 15 through 21 — survive.

21. General Provisions

21.1 These Terms, together with the Privacy Policy and any incorporated supplemental terms, are the entire agreement between you and Yirental regarding the Services and supersede all prior agreements on that subject, including any earlier version of the Yirental Service Agreement.

21.2 If any provision of these Terms is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force. These Terms do not limit any rights you have under applicable law that cannot be limited by agreement.

21.3 Our failure to enforce any provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. Except as expressly stated (including Yirental acting as agent of an Owner under Section 5.1), nothing in these Terms creates any agency, partnership, or joint venture between you and Yirental.

21.4 We may provide notices to you by email to your account address or through the Services. You may provide notices to us at team@yirental.com or by mail to Yirental Inc., 1700 Westlake Ave. N, Suite 200, Seattle, WA 98109. Neither party is liable for delay or failure to perform due to causes beyond its reasonable control, except for payment obligations.

21.5 By providing your phone number, you consent to receive service-related calls and text messages from us (such as booking confirmations and check-in instructions). We will send marketing text messages only with your consent; you may opt out at any time by replying STOP. Message and data rates may apply.

22. Contact Us

Yirental Inc. — team@yirental.com — 1700 Westlake Ave. N, Suite 200, Seattle, WA 98109. If you have questions about these Terms or the Services, please contact us and we will be glad to help.